AMC & SLA2018-09-17T10:17:55+00:00


AMC (Annual Maintenance Contract) or SLA (Service Level Agreement) – is a contract that gives you the assurance that you have a backup service available round-the-clock. This agreement has a lot of benefits and we make sure we offer our customers the best of these benefits so that they keep their trust embedded in us and our company forever.

IdeasIT has emerged as a prominent organization engaged in offering Annual Maintenance Contract related services to its clients. These services are provided for technical support as well as renewal of software and various other services.Long years in the maintenance services to our existing customers enabled us to hold commendable resources of infrastructure equipment, testing tools and also testing and trouble-shooting software for the various site maintenances.

Completely trained on-site engineers with hands on experience and thorough understanding of the design of the infrastructure enhance the resource management of the customer with different levels of SLA/AMC. Thus we ensure the highest Return – On- Investment to our customers.

IdeasIT will take care of your support and maintenance in as lowest possible price. We provide Service Level Agreement to predictability and control mechanism to clients that drives their business strategies and remain competitive.

We provide AMC/SLA for:

  • Servers, Data Centers, Computers and Accessories

  • Printers, Photocopiers, Scanners and others

  • Network Infrastructure Switching & Routing

  • Engineering Services, Fire Fighting Solutions and Installations

  • Wired and Wireless Networks

  • CCTV, Access Control, AV System, SMATV, Intercom etc.

Annual Maintenance Contract

Annual Maintenance Contract (AMC) is maintenance & repair services rendered by the service provider and manufacturers to the customers, at an exchange of prices, once the warranty of manufacturers’ warranty is over.

Service Level Agreement

A service-level agreement (SLA) is a commitment between a service provider and a client. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user.

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